Payments
The money goes to you. Directly.
Plenty of booking platforms sit in the middle of your takings and pay you out on their schedule. Firespark does not. You are the merchant of record and the funds land in your account.
- You stay merchant of record
- Card, wallets and deposits
- Refunds in two taps
- No card data on our servers
How people pay
Every way a sauna actually takes money.
Including the ones nobody builds for, like a regular who wants ten visits up front and a gift voucher bought for somebody's birthday.
Card
Visa, Mastercard and Amex, taken at the point of booking.
Apple Pay and Google Pay
One tap on a phone, which is where most sauna bookings happen.
Deposits
Part now, balance on the day. Standard for private hires and big groups.
Pay on arrival
Off by default. Turn it on per session type if your regulars expect it.
Gift vouchers
Sold as a code, redeemed against any session, balance carried forward.
Credit packs
Ten visits bought up front, drawn down automatically at checkout.
What it costs
Three numbers, all of them published.
Booking software pricing is usually a maze. Ours fits in a paragraph.
- Subscription
- Fixed and published. This is the part the voucher funds.
- Booking fee
- 3% of bookings processed, invoiced monthly.
- Card processing
- Charged by your payment provider at their published rate. Not ours to mark up.
Why we separate the booking fee out
Social sauna
55 minutes · up to 9 people · wood fired
1. Pick a day
August 2026
2. Pick a time
Live availability3. How many of you
4. Add to your visit
Card, Apple Pay and Google Pay · free cancellation up to 24 hours before
FAQ
Payment questions
- Who is the merchant of record?
- You are. Payments run through a payment account in your own business name, so the customer's statement shows your sauna, chargebacks come to you, and the funds settle directly to you. Firespark never holds your money.
- What is the 3% booking fee?
- Firespark charges 3% of the value of bookings processed through the platform, invoiced separately from the subscription. Card processing costs are charged by your payment provider on their own published rates and are nothing to do with us.
- Is the 3% grant eligible?
- No, and we do not pretend otherwise. A Grow Digital Voucher funds a software subscription. A variable transaction fee is not a subscription, so it is excluded from the eligible subtotal on every quotation we issue.
- How do refunds work?
- Full or partial, from the booking record, in two taps. The seat goes back on sale immediately and the waitlist is notified if there is one.
- What happens if a card is declined?
- The held seat is released after the hold expires and goes back on sale. No phantom bookings sitting in your schedule blocking real customers.
- Do you store card numbers?
- No. Card details go straight to the payment provider and never touch our servers. We store a payment reference and the amount, nothing more.
See it running against your own schedule.
Thirty minutes, screen shared, your prices and your sessions loaded in. If it is not a fit we will say so.